Training & Help

Find an event, pick seats or tickets, check out as a guest or with an account, and get your tickets by email

Find and print your tickets, see past orders, update your profile, and manage saved cards, notifications and password

Make a one-time or recurring gift to a venue you love, cover the card fee, add a dedication, and get your receipt

Orient yourself in the venue hub and navigate to any major section of Noctern — setup, programming, money, selling and sharing, and marketing reports

Create a new show with one or more dates, set the ticket price and capacity, and publish it to the public listing

Give Noctern read-only access to your Toast restaurant so bar sales show up next to ticket revenue

Log in, reach the box office dashboard, and understand what you can and can't access

Which tender types each box-office screen offers, including Other and Comp, who is allowed to use each one, and how to record a sale paid entirely one way

Open the web check-in scanner, scan a QR code, read every possible result, and fall back to a manual search

Move one or more tickets to a different performance, see the price difference, and settle the payment

Create a group hold, record deposits, send an invoice, and convert the group to real tickets when paid in full

Understand the difference between the web box office and the mobile door app, what the app can do, and what stays on the web

Scan ticket QR codes with the phone camera and handle common scan results

Process a contactless card payment for a walk-up sale using the phone as a card reader

Create and manage artist records, contact details, and booking history at your venue

Understand how patrons are created, what data they hold, and how to search and export the patron list

Record a check, cash, or in-kind donation received outside Noctern, with optional matching-gift and soft-credit details

Record a multi-installment pledge, track payments, and build a custom payment schedule

What fundraising, donations, funds, and appeals are in Noctern, and the order to set them up: funds and appeals, taking gifts, recording gifts, pledges and sustainers, acknowledgments, statements, and reports

Search the activity log to see who performed any admin action and why

Find the Marketing page for your venue and read its dashboard: how many patrons you can email, how your emails performed, what your automations sent, and links to audiences and the four marketing reports.

Read the four marketing reports: how fast each show is selling, how every promo code performed, who and where your patrons are, and where each event was promoted.

Add parking, food and drink, house rules and accessibility information that appears on all of your event pages, draft it from your website with Generate with AI, and change or hide it for a single event.

A map of the Reports hub: the five groups of report tiles, the all-data export, which reports are live and which are rebuilt overnight, and what each team permission unlocks.

Total completed gifts for any dates, rank donors by what they gave, list lapsed donors who gave last year or in an earlier year but not this year, and find the pledge aging report.

Sort your ticket buyers into first-time, returning, frequent and lapsed for a date range, and set the thresholds that define frequent and lapsed for your venue.

Set a report to run daily, weekly or monthly and arrive by email as a CSV or XLSX attachment — which reports can be scheduled, when they send, and how to pause, send now or delete one.

The two ways ticket money reaches your venue — Noctern collects and pays you per event, or Stripe deposits straight to your bank — and what each means for payouts, refunds, the 1099-K, card statements, and which payout report to read.