Training & Help
Step-by-step guides for every role on the Noctern platform.
Learn: self-paced training tracks
Work through your role one lesson at a time — read the topic, try it on your own venue, pass a short checkpoint, and track what you have finished.
Choose your role
🎫
Patrons
Help for ticket buyers and event attendees
Browse guides
🏢Venue Admin
Manage your venue, events, and staff
Browse guides
🎟️Box Office
Door sales, check-in, and day-of operations
Browse guides
📱Door POS App
The native mobile app for door staff: PIN sign-in, QR check-in, and Tap to Pay
Browse guides
🎵Artist Relations
Help for managing artists, deals, and payments
Browse guides
🤝Development & Fundraising
Donor management, gift recording, and fundraising tools
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📣Marketing
Campaigns, audiences, automations, and analytics for marketing teams
Browse guides
💰Finance & Reports
Sales, payouts, fundraising, and lifecycle reports for finance teams
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🛠️Super Admin
Platform-wide tools for Noctern staff
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Popular topics
Buying Tickets Online
Find an event, select seats, apply a promo code, and receive your tickets by email
Managing Your Profile, Orders, and Tickets
View past orders, download tickets, update your profile, and manage your payment methods
Making a Donation Online
Make a one-time or recurring gift to a venue you love, add a dedication, and manage your sustainer
The Venue Hub — Navigation and Quick Links
Orient yourself in the venue hub and navigate to any major section of Noctern
Creating an Event
Create a new event series, add an occurrence with pricing and capacity, and publish it to the public listing
Signing In as Box Office Staff
Log in, reach the box office dashboard, and understand what you can and can't access
Payment Methods at the Box Office (Card, Cash, Check)
The available tender types, when each applies, and how to record a single-tender payment
Checking In Guests with QR Scanning (Web Browser)
Open the web check-in scanner, scan a QR code, and handle common check-in results
Exchanging a Ticket to a Different Performance
Move one or more tickets to a different performance, see the price difference, and settle the payment
Group Sales: Holds, Deposits, and Converting to Tickets
Create a group hold, record deposits, send an invoice, and convert the group to real tickets when paid in full
The Noctern POS App — What It Is and When to Use It
Understand the difference between the web check-in and the mobile POS app, and when each is appropriate
QR Check-In on the POS App
Scan ticket QR codes with the phone camera and handle common scan results
Tap to Pay on the POS App
Process a contactless card payment for a walk-up sale using the phone as a card reader
Artist Profiles
Create and manage artist records, contact details, and booking history at your venue
The Patron Record — What It Is and How It's Built
Understand how patrons are created, what data they hold, and how to search and export the patron list
Recording a Manual Gift
Record a check, cash, or in-kind donation received outside Noctern, with optional matching-gift and soft-credit details
Pledges — Creating, Tracking, and Custom Schedules
Record a multi-installment pledge, track payments, and build a custom payment schedule
Funds and Appeals — Setup and Management
Create restricted and unrestricted funds, create appeals with goal tracking, and generate donation links
Activity Log — Who Did What and When
Search the activity log to see who performed any admin action and why
Email campaigns — creating, drafting, and sending
Create and send a targeted email campaign to a segment of your patron list.
Marketing analytics — audience, pace, promos, and channels
Read the four marketing report views to understand ticket-sale pace, audience geography, promo performance, and channel attribution.
The reports hub — what's available and who can see what
Navigate to the reports available to finance staff and understand export permissions and report freshness.
Fundraising reports — gift totals, donor counts, and pledge aging
Pull gift totals, donor counts, LYBUNT/SYBUNT analysis, and outstanding pledge aging for a date range.
Patron lifecycle report — first-time, returning, frequent, and lapsed
Classify patrons by ticket-buying frequency to target retention and acquisition efforts. Hidden on the Reports hub for a venue with no orders yet.
Scheduling and emailing reports automatically
Set up any report to run on a recurring cadence and deliver it as an email attachment to your team.
Running a prospect demo
Create, reset, and hand out logins for a synthetic demo venue when walking a prospect through Noctern