Box Office
Selling tickets at the window or over the phone: cash, card, check, comps, discounts, seat holds, group sales, gift certificates, refunds, exchanges, mailing tickets, and door check-in
Selling at the Box Office
Signing In as Box Office Staff
Log in, reach the box office dashboard, and understand what you can and can't access
Looking Up or Creating a Patron at the Box Office
Find an existing patron, create a new one, or sell as a guest — and read the badges shown
Selecting Seats and Quantities at the Box Office
Pick reserved seats or general-admission quantities and watch the running total
Holds That Release Themselves
Place a named, timed hold for an artist or house need, and let it release automatically with contact notices
Applying Promo Codes at the Box Office
Enter a discount code, understand why it might be rejected, and see the discount reflected in the order
Issuing a Comp at the Box Office
Comp a ticket: give a whole sale away free with a required reason — nothing is charged, and the tickets are issued as usual
Preparing a Door POS Device for Offline Sales
Hold a block of tickets for a device before doors so it can keep selling cash tickets if the network drops
The To Mail List: Posting Tickets and Marking Them Mailed
See who is waiting for tickets in the mail, mark orders mailed one at a time or in a batch, and find the page — it has no nav button
Checkout & Tenders
Payment Methods at the Box Office (Card, Cash, Check)
Which tender types each box-office screen offers, including Other and Comp, who is allowed to use each one, and how to record a sale paid entirely one way
Splitting Payment Across Multiple Tenders
Split a payment between cash and card, take part of a sale in cash and the rest on a card, or combine a gift certificate with another method
Completing a Sale and What Happens Next
Finish the order, see what's emailed to the patron, and find the order again afterward
Finishing Up Incomplete Orders
The Incomplete Orders page: abandoned box-office orders with money on them, offline door sales that need a decision, and declined offline card sales
Check-In
Checking In Guests with QR Scanning (Web Browser)
Open the web check-in scanner, scan a QR code, read every possible result, and fall back to a manual search
Checking In from a Printed Attendee List (Photo Check-In)
Print the attendee list, tick guests off by hand at the door, then photograph the sheet to check everyone in at once
Exchanges & Refunds
Group Sales & Gift Certificates
Group Sales: Holds, Deposits, and Converting to Tickets
Create a group hold, record deposits, send an invoice, and convert the group to real tickets when paid in full
Group Sales: Deposits, Reminders, and Release Dates
Set a balance-due date, a release date, and what happens to the deposit if the group doesn't pay in full
Selling a Gift Certificate at the Box Office
Sell a gift certificate by cash or check, issue staff credit, and look up a patron's balance