Box Office
Door sales, check-in, and day-of operations
Selling at the Box Office
Signing In as Box Office Staff
Log in, reach the box office dashboard, and understand what you can and can't access
Looking Up or Creating a Patron at the Box Office
Find an existing patron, create a new one, or sell as a guest — and read the badges shown
Selecting Seats and Quantities at the Box Office
Pick reserved seats or general-admission quantities and watch the running total
Holds That Release Themselves
Place a named, timed hold for an artist or house need, and let it release automatically with contact notices
Applying Promo Codes at the Box Office
Enter a discount code, understand why it might be rejected, and see the discount reflected in the order
Preparing a Door POS Device for Offline Sales
Hold a block of tickets for a device before doors so it can keep selling cash tickets if the network drops
Checkout & Tenders
Payment Methods at the Box Office (Card, Cash, Check)
The available tender types, when each applies, and how to record a single-tender payment
Splitting Payment Across Multiple Tenders
Handle a patron paying part cash and part card, or combining a gift certificate with other methods
Completing a Sale and What Happens Next
What the success state looks like, what emails are sent, and how to find the order afterward
Exchanges & Refunds
Group Sales & Gift Certificates
Group Sales: Holds, Deposits, and Converting to Tickets
Create a group hold, record deposits, send an invoice, and convert the group to real tickets when paid in full
Group Sales: Deposits, Reminders, and Release Dates
Set a balance-due date, a release date, and what happens to the deposit if the group doesn't pay in full
Selling a Gift Certificate at the Box Office
Sell a gift certificate by cash or check, issue staff credit, and look up a patron's balance