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Privacy Policy

Effective Date: October, 2025

Your privacy matters to us. This Privacy Policy describes how Noctern collects, uses, and protects your personal information.

1. Information We Collect

  • Personal Information: name, email, phone, payment details (processed securely by third-party providers).
  • Usage Data: IP address, device type, pages visited, browser type.
  • Cookies: used to remember preferences and improve site functionality.

2. How We Use Information

  • Process ticket purchases and payments.
  • Communicate about orders, updates, or event changes.
  • Improve user experience and platform performance.
  • Comply with legal obligations.
  • Send transactional SMS messages when you use our AI voice ticketing system and consent to receive them.

3. Data Sharing

  • We do not sell your information.
  • We share data only with payment processors, email services, or analytics partners necessary to operate the Platform.
  • We may disclose data to comply with lawful requests.

4. Security

  • Payments are processed via PCI-compliant third parties.
  • Data is encrypted in transit (HTTPS) and protected against unauthorized access.

5. Your Choices

  • You may opt out of marketing emails anytime.
  • You can request data deletion or export by contacting [email protected].

6. Children's Privacy

Our Platform is not intended for users under 13 years old.

7. Updates

We may revise this Privacy Policy; significant changes will be announced on this page.

8. SMS Messaging

If you use our AI-powered voice ticketing system, we may send you transactional SMS messages — including secure payment links and one-time verification codes — only after you provide verbal consent during the call. No SMS messages are sent without your explicit confirmation.

  • We do not send unsolicited or marketing SMS messages.
  • Your phone number will not be sold or shared with third parties for marketing purposes.
  • Message and data rates from your carrier may apply.
  • You may opt out at any time by replying STOP to any message from us.
  • For full SMS program details, see our Terms of Service (SMS Messaging Terms section).

For questions about your data or SMS preferences, contact [email protected].

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].