There are two check-in pages, and it's worth knowing which is which:
- Check-in Scanner (AdminEventsCheck-in Scanner, opened from a specific event) — the camera QR scanner and a Manual Check-in tab. This is where you actually scan tickets.
- Check-in Status (AdminBox OfficeCheck-In) — pick a venue and event to see a seating-chart overview of who's checked in, plus its own Manual Check-in tab. It does not have a camera scanner.
For scanning tickets at the door, use the Check-in Scanner page on the specific event.
Scanning a ticket
Open the event's Check-in Scanner page. Your browser will ask for camera permission — allow it.
Point the camera at the patron's QR code (on their phone or a printed ticket). The scanner detects it automatically.
Read the result and let the guest in, or handle the exception below.
Reading the result
| Color | Meaning | Message |
|---|---|---|
| Green | Valid — checked in | "Ticket is valid. Checked in successfully." |
| Yellow | Already checked in | "This ticket has already been checked in at {time}." |
| Red | Exchanged for a different ticket | "Ticket was exchanged — new ticket {id}." |
If a ticket was exchanged, ask the guest for their most recent confirmation email — the new ticket's QR code is the one that scans successfully.
The camera scanner does not display the patron's name or seat on the result card — only the status message. If you need to confirm who's being checked in, use the Manual Check-in tab instead, which shows name, seat, section, email, and order id in a searchable table.
The camera scanner checks a ticket's exchanged/already-checked-in state, but it does not separately block a refunded or cancelled ticket the way manual search does — if such a ticket hasn't been scanned before, the scanner may still show it as valid. If a refund or cancellation seems out of sync with what you're seeing at the door, switch to Manual Check-in and search by name or order id, which does show and enforce the ticket's real status.
When the camera can't read the code
Switch to the Manual Check-in tab.
1Valid2Check InManual check-in tab showing a valid, not-yet-checked-in ticket Search by name, email, order id, or seat — whatever the guest can give you.
Click Check In on the matching row. This path enforces the ticket's actual status — a refunded, cancelled, or otherwise invalid ticket is rejected here.
1Checked InManual check-in tab after checking a ticket in
The guest list
Both check-in pages can produce a Download Attendee List PDF (not a live web list) — useful as a backup if you expect to lose connectivity, or for a printed door list.
Before working offline at a venue with unreliable Wi-Fi or cell service, download the attendee list PDF first as a fallback.