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Door POS App

The mobile app for door staff: PIN sign-in, QR check-in with the phone camera, Tap to Pay, cash sales, the cash drawer, and selling with no internet

Getting Started

The Noctern POS App — What It Is and When to Use It

Understand the difference between the web box office and the mobile door app, what the app can do, and what stays on the web

Signing In for an Event with a PIN

Authenticate the POS app for a specific event using the 6-digit box office PIN

Check-In

QR Check-In on the POS App

Scan ticket QR codes with the phone camera and handle common scan results

Scanning When the Network Is Down

How check-in keeps working on the Door POS app without venue Wi-Fi or cell service

Taking Payment

Tap to Pay on the POS App

Process a contactless card payment for a walk-up sale using the phone as a card reader

Cash Sales on the POS App

Record a walk-up cash sale, compute change, and issue a ticket

Opening and Closing the Cash Drawer

Open a register with a float at the start of the shift, record paid-outs, and close it with a counted amount so the variance is on the record

Selling From an Offline Allocation

Pre-claim a block of tickets before doors so cash sales keep working with no venue network

Take Card Payments With No Internet

Sell held tickets by card when the venue internet is down, and what happens afterwards.