Every performance has its own 6-digit box office PIN. Entering it on the POS app signs the device in for that specific event — there's no separate staff username or password.
Before you start
- Venue Admin generates and shares the PIN with door staff before the event.
- Each performance (each
EventOccurrence) has its own PIN — a two-night run has two different PINs, one per night.
Signing in
Open the POS app and enter the 6-digit PIN for tonight's performance.
Select the venue from the list if the device has been used for more than one venue.
The app loads the event and you're ready to check guests in or start selling.
A venue admin finds the PIN on the event's detail page (AdminEvents → select the event) in the Door POS card, which also has a Regenerate PIN button.
What to know about expiry
The PIN expires 2 hours after the event's scheduled end time. After that, no new devices can sign in with it — a venue admin needs to open the event to check the PIN status.
The app's underlying sign-in session is shorter than that: it refreshes automatically in the background, but if a device sits unused for a while, it may need you to re-enter the PIN to reconnect. This is normal — just enter the same PIN again.
Multiple devices can sign in with the same PIN at the same time. For a multi-door venue, hand the same PIN to every door and every device works independently, sharing inventory in real time.
Regenerating a PIN
If a PIN leaks or you want to lock out an old device, a venue admin can click Regenerate PIN on the event's Door POS card. This immediately invalidates the old PIN — any device that hasn't signed in yet will need the new one. Devices that are already signed in for the night keep working until their session naturally expires.
Box office staff cannot regenerate a PIN from the POS app itself — that action is venue-admin only, on the web.