Venue Admin

Orient yourself in the venue hub and navigate to any major section of Noctern

Update your venue's public profile, configure branding, define seasons, and set ticketing policies

Add staff, set role and capability flags, and understand how venue access works

Create venue-defined fields on patron records and optionally collect answers at checkout

What connects to your venue, what Noctern handles, and where to find each integration

Connect a Boca FGL ticket printer at the box office and send a test print before your first event

Turn on up to 5 checkout questions (e.g. 'How did you hear about this show?') at checkout and box office, and read the self-reported answers in the Channels report

Register your venue's own domain so confirmations, reminders, receipts, and campaigns arrive from your address instead of Noctern's

Configure how buyers receive tickets, set an optional mail fee, and let the box office waive it with a reason

Add a flat per-ticket amount for tickets bought on the day of the performance, exempt tiers or categories like Student, and let the box office waive it with a reason

Add sponsor/ad logos to the print-at-home ticket and confirmation email, with per-show overrides

Point staff at a self-paced training track, and see who on your team has finished what

Create a new event series, add an occurrence with pricing and capacity, and publish it to the public listing

Update ticket prices, add pricing categories with sale windows, and manage event status

Create and monitor event-level and venue-level discount codes with sale windows, limits, and tier scoping

Create a seating layout, place seats and sections, assign pricing tiers, and attach the layout to an event

View the full attendee list, exchange tickets, process refunds, and export the guest list from the event page

Draft and publish event announcements to X/Twitter and Facebook/Instagram, and distribute to external calendars