Venue Admin

Orient yourself in the venue hub and navigate to any major section of Noctern — setup, programming, money, selling and sharing, and marketing reports

Update your venue's public profile and address, set your custom link and hero images, write the content that appears on every event page, set the exchange fee and the maximum tickets per order, and define seasons

Who can see donors, refund, export, change settings or manage Meta ads: add staff to your venue, grant the six permissions the Team page shows, require two-factor sign-in, and understand what each role can actually reach

Create venue-defined fields on patron records and optionally collect answers at checkout

What connects to your venue — Stripe payments, QuickBooks, your bar POS, Apple and Google Wallet, your own email domain, and social accounts — and which ones you set up yourself

Connect a Boca FGL ticket printer at the box office and send a test print before your first event

Turn on up to 5 checkout questions (e.g. 'How did you hear about this show?') at checkout and box office, and read the self-reported answers in the Channels report

Register your venue's own domain so confirmations, reminders, receipts, and campaigns arrive from your address instead of Noctern's

Split your house into timed arrival slots with a share of capacity each, so a seated dinner or a staggered door does not arrive all at once

Put your venue's colours, logo, tagline, font and cover photo on every event page — or import them from your website in one click

Write the parking, doors and policy notes that go in every confirmation email and on printed tickets, and control how your venue appears on a buyer's card statement

The Payments card, the difference between Noctern collecting the money and your own Stripe account collecting it, and what each means for payouts, 1099-K and refunds

The one combined sales-tax rate every Noctern sale uses, where it comes from, when it refreshes itself, and how to update it the day your jurisdiction changes

Create a membership program with priced levels, free tickets, member discounts and a term, and put a Become a member button on your public venue page

See every performance on one month view and add your own entries — closures, private hires, holidays and holds — so nobody books over them

Build reusable menus and merch lists once — food, drink, band merch — in categories, and attach them to events instead of retyping them every show

Configure how buyers receive tickets, set an optional mail fee, and let the box office waive it with a reason

Charge your own handling fee on sales at the box office — a flat amount per order or a percent, on card sales only or on every tender — and keep every cent of it

Add a flat per-ticket amount for tickets bought on the day of the performance, exempt tiers or categories like Student, and let the box office waive it with a reason

Add sponsor/ad logos to the print-at-home ticket and confirmation email, with per-show overrides

Copy-paste snippets that put your live Noctern events and calendar on your own website as separate iframes

Decide who at your venue may give a whole sale away free at the box office — nobody, venue admins only, or all box-office staff — and what a comp does to your reports and payout

Point staff at a self-paced training track, and see who on your team has finished what

Let the POS at your entrance take card payments with no internet, set the per-sale cap, and understand the Stripe Location requirement and the risk you are accepting

Delete a venue from the Danger Zone: why a venue that has taken money can never be deleted, what survives a delete, and what to do instead

Connect your venue's own Meta business to Noctern, pick the ad account, Facebook Page and pixel your ads will use, and disconnect at any time

Create a new show with one or more dates, set the ticket price and capacity, and publish it to the public listing

Change what a ticket costs, add Senior/Student prices with their own sale windows, and move a show between Draft and Active

Create and monitor discount codes for one show or for every show at the venue, with sale windows, usage limits, free tickets and tier scoping

Set up a seating chart for your room: add a seat map layout with seats, rows, tables, booths and GA areas, price each section, and attach it to a show

Open a show's guest list, check people in by hand, exchange or refund one ticket, transfer it to someone else, invalidate it, and print the list

Cancel a performance, refund everyone who bought a ticket in one pass, and settle the cash, checks and credits that have to be handed back by hand

Tidy finished or abandoned shows out of the events list, find them again later, and put one back

See the revenue, costs and gross margin of a single show — ticket take-home, bar money, and the artist payout — on one page

What buyers see when a show sells out, how to mark a show sold out early or hide the label, and selling the last seats at the box office

See what the bar took during a performance, which items sold, and how to widen the window Noctern counts as that show's sales

How buyers join a sold-out show's waitlist, how freed seats are offered to the first person whose party fits, and the box office Waitlist panel

Post a show to X, Facebook and Instagram — automatically on a posting schedule or by hand — and share its public link and calendar feed

Submit a show to local music calendars, alt-weeklies and listings sites, approve the copy Noctern writes, and track what was accepted

Create a paid Facebook and Instagram ad for a show from Noctern, with your own Meta ad account: it starts paused, you activate it, and you see what it spent and sold

Set the main photo a show is sold on, and add an optional carousel of extra images under it — including photos copied from the artists on the bill

Let members, subscribers or an artist's list buy before tickets go on sale to everyone, with a code that works only inside a window you set

Split a show's capacity into timed entry slots so buyers pick when they arrive, and spread the queue at the door

Sell one ticket that covers several nights of a run — a weekend pass, a festival pass — at a price you set

Add menu and merch items buyers can order alongside their tickets, grouped into categories, from a venue template or per show

Give Noctern read-only access to your Toast restaurant so bar sales show up next to ticket revenue

Link your Square account to Noctern with one Connect button so bar and concession sales show up next to the ticket revenue for the right event

The venue's gift-certificate list: outstanding liability, issuing a cash, check or comp certificate, searching for one, and adjusting, voiding or resending it