A show can carry a list of extras a buyer orders with their tickets — a bottle of wine for the table, a dinner plate, a tour shirt. They are set up per show in the Menu & Merchandise (Optional) card and appear to buyers as add-ons next to their seat selection.
Setting up a show's list
- Open the show and click Edit details.
- Open the Menu & Merchandise (Optional) card.
If your venue keeps menu templates, choose one from Venue Menu Template. Selecting a template copies it into this show only — editing the list afterwards never changes the template, and editing the template later never changes this show.
- Click Add Category to start a group. Rename it with the pencil icon next to its name; Enter saves the name and Escape cancels.
- Click Add Item on a category, then fill in the item's Name, Price and optional Description.
- Reorder categories with the ▲ and ▼ buttons in their header.
- Click Save Changes.
Use the categories your audience would expect to read — Appetizers, Beverages, Band Merch — because buyers see them as the headings. Each category header shows its item count.
The bin icon on an item removes it.
What the buyer sees
On the show's public page, once they have selected seats, a Food & Drinks section appears in the order summary with your categories as an expandable list, each item showing its description and price, and a plus button to add it. The first category is open by default.
Everything they add is on the same order and paid for in the same transaction as the tickets.
At the box office
The box-office sale screen offers the same list. Staff add quantities alongside the seats, and the extras appear on the order as 2 x Wine ($14.00 each) — one sale, one tender.
Watch out
Noctern takes the order and the money; it does not tell anyone to make the thing. There is no kitchen ticket, no runner alert and no stock count. Whoever is fulfilling needs the order list from you — build that into how you work before you switch this on.
Nothing stops an item from being over-ordered. There is no quantity limit per item and no "sold out" state, so a dish you can only make forty of needs watching.
Add-ons are charged in the same order as the ticket, so they are refunded with it. Refunding a ticket returns the ticket's own lines; the add-on money rides on the order total, which is why the refund dialog's totals can be larger than the seat price.
Bar sales rung up on your own point of sale during the show are a different thing entirely and show up on the show's Bar Sales page. Pre-ordered add-ons sold here are ticket revenue, not bar revenue.
On a test show, add a "Beverages" category with one $12 item, save, then open the public page, select a seat, and confirm the item appears under Food & Drinks in the order summary.