A general admission show with no seat map sells from its price tiers. By default every tier draws from the one Total GA Tickets Available number, so a 200-ticket show can never sell more than 200 across all its tiers together. Ticket pools let you split that number into separate sections that sell out on their own.
Splitting a show into pools
Use pools when tiers share a space (Premium and Regular on the main floor) but another part of the room has its own limit (two side enclaves with a limited view).
- Open AdminEvents, click the show, then click Edit details.
- In GA Ticket Pricing, click Split into pools. Your total becomes the first pool, named Main, and a second pool, Pool 2, is added with 0 tickets.
- Type a Pool name and the number of Tickets for each pool. Click Add pool for more.
- On each tier row, choose its pool in the Pool menu.
- Click Save Changes.
The editor shows the new total โ the sum of the pools. Tiers in the same pool share its tickets; when a pool is full, every tier in it is sold out together while other pools keep selling. The whole show shows as sold out only when every pool is full. Save is refused if a pool has no name or fewer than 1 ticket, or if a tier has no pool.
Use one total instead appears when only one pool is left, and puts you back to a single number.
You cannot remove a pool that already has tickets sold or held in it. Keep it (you can rename it or change its size) or refund those tickets first. You can move a tier to another pool: tickets already sold keep counting in the pool they were sold from, and a refund gives the seat back to that same pool.
What the door sees
On a show with pools, or with two or more price tiers, staff get one line per pool, for example Main: Premium 112 ยท Regular 140 ยท 45 left of 300. Tiers are listed dearest first, so staff can rope off as many front seats as Premium sold. Seats someone is holding in a cart count against "left". It refreshes about every 15 seconds while the page is open.
It appears in three places:
- At the top of AdminBox Office.
- On the Box OfficeCheck-in Status screen and the event's check-in page.
- As a Ticket pools card on the show's page, with sold / capacity for each pool and the split by tier.
A pool with no live count yet reads "counts unavailable" instead of a "left" number. A show with no pools and one tier looks exactly as it did before.
On the Manual Check-in tab, a show with two or more tiers also gets a Tier column, a Filter by tier menu, and a button named after the dearest tier (for example Premium first) that sorts those guests to the top.
The Door POS never turns a sale away because a pool is full. Those tickets still count in the pool, so online sales and the web box office see it as full.
On a test general admission show with two tiers, click Split into pools, name them Floor and Balcony, give each 2 tickets, and put one tier in each. Save and buy both Floor tickets on the public page. Confirm Floor shows as sold out while Balcony still sells, and that the Ticket pools card on the show's page reads 2 / 2 sold for Floor.