A scheduled price change moves a ticket price by itself on a date and time you choose. Use it for an early-bird price that rises as the show gets closer: $20 now, $25 from the first of the month, $30 from a week before the show. You set the dates once and do not have to come back to edit the show.
What it can and can't do
- Per ticket type. Each general admission ticket type (tier) has its own schedule.
- Up to 5 changes waiting per ticket type. Changes that have already happened do not count toward the 5.
- Venue time. The date and time you pick are the clock at your venue, and the page names the time zone ("Times are …") under the rows. Your own computer's time zone does not matter.
- Up or down. A change can raise the price or lower it. The price can be $0 or more, with at most two decimals.
- Within about 5 minutes. The price changes by itself within about 5 minutes of the time you set, not at the exact second.
- Not on seating-chart shows. On a show with a seating chart the page says "Not available for events with a seating chart."
- Not on valet tiers. On a ticket type that includes valet the page says "Not available for a ticket type that includes valet."
Schedule a price change
- Open AdminEvents, click the show, then click Edit details.
- In GA Ticket Pricing, find the ticket type and click Schedule a price change under its row.
- Pick the date and time the new price starts, and type the New price.
- To add another, click Add price change and fill in the next row. Put them in time order, one date each. The button is greyed out at 5.
- Click Save Changes at the bottom of the page.
To remove a change that has not happened yet, click the bin icon (Remove price change) at the end of its row, then Save Changes.
A row with a missing date, time or price says "Enter a date, time and price." and the save is refused until you finish or remove it. A date in the past is refused too: pick a later time.
What happens when the time comes
- The ticket type's price is replaced by the new one. Online checkout, the box office and the door POS all use it from then on.
- Tickets already sold keep the price the buyer paid. Nothing is refunded or re-charged.
- An online buyer who started checkout just before a rise still pays the old price they were shown, as long as they pay within the hour.
- The change shows in the editor as read-only text, for example "Changed to $25.00 on Dec 1, 12:00 AM". You cannot remove it. To go back to an earlier price, schedule another change.
- The change is recorded in the show's activity log as "Scheduled price change", with the old and new price.
- A show that has been archived or cancelled is skipped: its price stays as it is.
What buyers see
When the next change raises the price, the ticket picker shows a line under the price: "Price goes up to $25.00 on Dec 1". When the change is less than 48 hours away, the line shows the time too. A change that lowers the price shows nothing. Buyers only see the next increase, not the whole schedule.
A price you type in the tier row is still the price today. The schedule only adds the changes that come after it.
If you have the edit page open when a change takes effect, reload it before you save other edits, so the page shows the new price.
On a test general admission show, click Schedule a price change under a ticket type, set it for tomorrow at a price $5 higher, and Save Changes. Open the show's public page and look for "Price goes up to …" under the ticket. Then come back, remove the change with the bin icon, and save.