Everything in this help center is also available as Learn — the same articles, arranged into self-paced tracks with something to try and a short quiz after each one. New staff can work through their role on their own time, and you can see how far they have got.

What a track is

A track is one role's material in a sensible order. There is a track for each area of the help center — box office, venue admin, development and fundraising, marketing, finance and reports, the door app, patrons, and artist relations.

The order is not alphabetical and not the order the articles happen to sit in. Each track starts with the things that role does on its first day, and every lesson that depends on another one comes after it. Where a role needs something from another area — marketing staff need to be able to read a patron record before they can build an audience — that lesson is pulled into the track right before the lesson that needs it. The same lesson can therefore appear in more than one track, and finishing it in one track counts in all of them.

What a lesson is

Every lesson has the same three parts:

1. 1

   Read — the help article itself, exactly as it appears in the help center. Nothing is rewritten for training; it is the same page.

2. 2

   Try it — one concrete task to do on your own venue, drawn from the article's own steps. It is not marked or checked; it is there so the lesson is not only reading.

3. 3

   Checkpoint — three multiple-choice questions about facts stated in the article. Get all three right and the lesson is marked complete.

Anything less than three out of three offers a retry. A retry shuffles the order of the answer choices, and the answer notes explain why the right answer is right, so a second pass is a second chance to learn rather than a memory test.

Finishing a track

When every lesson in a track is complete, the track is marked complete with the date. Each track has a completion page showing the learner's name, their venue and the date they finished. There is no certificate file to download — the page is designed to print cleanly on one sheet, so anyone who needs a copy for a training record can print it from the browser.

The trainer view

Go to AdminVenues[venue]Learn progress to see your team.

Each row is one person on your venue's team — the owner plus everyone with a grant — with:

• the total number of lessons they have completed,
• a progress percentage for every track, and
• the completion date for any track they have finished.

Export CSV downloads the same table, one row per person, with a percentage and completion date column per track. That is the easiest way to keep a training record outside Noctern or to hand evidence to a funder or an insurer.

Progress belongs to the person, not to the venue, so somebody who worked through the box office track at one venue arrives at the next already showing that track complete.

Getting a new hire started

1. 1Add them under AdminVenues[venue]Team with the role and capabilities they need.
2. 2Send them to the Learn tracks page and tell them which track matches their job.
3. 3Ask them to do the Try it task on your real venue as they go, so their first live sale is not their first time in the screen.
4. 4Check the trainer view before their first shift.