Venue Admin track

Venue admins can orient themselves in the venue hub and navigate to any major section.

Venue admins can create a new event series, add an occurrence, and publish it.

Venue admins can update ticket prices, add pricing categories, and manage event status.

Venue admins can create, edit, and monitor promo codes with windows, limits, and tier scoping.

Venue admins with canManageUsers can add staff, set capability flags, and understand how the role/capability model works.

Venue admins can create a seating layout, add a room first and then seats and sections, assign pricing tiers, and save it for use on an event.

Staff can log in, reach the box office dashboard, and understand what they can and can't access.

Staff can open the web check-in page, scan a QR code, and handle common check-in results.

Staff can find an existing patron, create a new one, or proceed as a guest — and understand the badges shown.

Staff can pick reserved seats or GA quantities, assign pricing categories per seat, and see the running total.

Staff understand the available tender types, when each applies, and how to record a single-tender payment.

Staff can exchange one or more tickets from one performance to another, compute the price difference, and settle the payment.

Staff understand the success state, what emails are sent, and how to find the order afterward.

Staff understand what refunds they can process, the role limits, and when to escalate to a venue admin.

Venue admins can view the full attendee list, exchange tickets, process refunds, and export the guest list.

Venue admins can draft and publish event announcements to X/Twitter, Facebook/Instagram, and external calendars.

Venue admins can cancel a performance, refund every order in one pass, and settle the cash, checks and credits that have to be handed back by hand.

Venue admins can tidy finished or abandoned shows out of the events list, find them again later, and put one back.

Venue admins know what buyers see when a show sells out, how to mark a show sold out early or hide the label, and how the box office sells the last seats.

Venue admins know how buyers join a sold-out show's waitlist, how freed seats are offered to the first confirmed person whose party fits, and how the box office Waitlist panel works.

Venue admins can see the revenue, costs and gross margin of a single show — ticket take-home, bar money and artist payout — on one page.

Venue admins can see what the bar took during a performance, which items sold, and how to widen the window Noctern counts as that show's sales.

Venue admins can submit a show to local music calendars, alt-weeklies and listings sites, approve the copy Noctern writes, and track what was accepted.

Venue admins can set the main photo a show is sold on and add an optional carousel of extra images under it, including photos copied from the artists on the bill.

Venue admins can let members, subscribers or an artist's list buy before tickets go on sale to everyone, with a code that works only inside a window they set.

Venue admins can split a show's capacity into timed entry slots so buyers pick when they arrive and the queue at the door is spread out.

Venue admins can sell one ticket that covers several nights of a run — a weekend pass or a festival pass — at a price they set.

Venue admins can add menu and merch items buyers order alongside their tickets, grouped into categories, from a venue template or per show.

Venue admins can update their venue's public profile, configure branding, set up seasons, and configure exchange/transfer policies.

Venue admins with the Meta ads permission connect the venue's own Meta business and pick the ad account, Facebook Page and pixel that event ads will use.

Venue admins with the Meta ads permission create a paid Facebook and Instagram ad for a show in the venue's own ad account, activate or pause it, and read its results.

Venue admins can create venue-defined fields on patron records and optionally show them at checkout.

Venue admins know which external services connect to their venue, which they configure themselves, and which support sets up.

Venue admins can connect Toast's read-only Standard API Access credentials so bar sales are attributed to events alongside ticket revenue.

Venue admins can configure how buyers receive tickets, set an optional mail fee, and let the box office waive it with a reason.

Venue admins can add their own percentage surcharge to card sales at the box office and the door, and keep every cent of it.

Venue admins can add a flat per-ticket amount for tickets bought on the day of the performance, exempt specific tiers or categories, and let the box office waive it with a reason.

Venue admins can turn on an optional "How did you hear about this show?" question and read the answers in the Channels report.

Venue admins can register their venue's domain so confirmations, reminders, receipts and campaigns arrive from the venue's address.

Venue admins can connect a Boca ticket printer at the box office and confirm it works before the first event.

Venue admins can add sponsor/ad logos to the print-at-home ticket and confirmation email, with per-show overrides.

Venue admins can point staff at a self-paced training track and see who on their team has finished what.

Venue admins can copy two snippets — Upcoming events and Calendar — onto their own site as separate iframes.

Venue admins can view outstanding gift-certificate liability, issue cash/check/comp certificates, and adjust, void or resend an existing one.

Venue admins can connect a Square account via OAuth so bar and concession sales are attributed to the right event alongside ticket revenue.

Venue admins can split a venue's capacity into timed arrival slots buyers choose at checkout, as venue defaults or per event.

Venue admins can decide who may give a whole box-office sale away free, and understand what a comp does to reports and payout.

Venue admins can write the parking/doors/policy notes shown on every confirmation email and printed ticket, and control the venue's name on a buyer's card statement.

Venue admins understand why a venue that has ever taken money can never be deleted, what a true delete removes, and the safer alternatives.

Venue admins understand the two ways a venue is paid — Noctern as merchant of record vs. the venue's own Stripe account — and what changes under each.

Venue admins can build a membership program with priced levels, free-ticket rules and a standing discount, and put a Become a member button on the public venue page.

Venue admins can build reusable menu/merch templates once and attach them to events as add-ons, instead of retyping them every show.

Venue admins can let the Door POS take card payments with no internet, set the per-sale cap, and understand the Stripe Location requirement and the risk involved.

Venue admins understand the venue's single combined sales-tax rate, where it comes from, when it refreshes, and how to force an update.

Venue admins can put their venue's colours, logo, tagline, font and cover photo on every event page, or import them from their website.

Venue admins can see every performance on one month view and add their own entries — closures, private hires, holidays, holds — so nobody double-books the room.