Your venue has one stored sales-tax rate. Online checkout, the box office, the door app and staff exchanges all price with that same rate — there is no per-event or per-channel tax rate to keep in step.
Go to AdminVenues[venue]Edit and open the Sales Tax Rate card.
What the card shows
- The rate itself, large, as a percentage.
- A badge saying where it came from: Address lookup (your full street address was resolved, so county and city portions are included) or State base rate (only the state-level rate — the lookup did not resolve your address).
- Last checked — when Noctern last tried to verify it.
- Rate last changed — when the figure above actually moved.
Where the rate comes from
Noctern looks the rate up from your venue's address. It refreshes itself in two ways:
- Automatically, when your address changes. Edit the state or zip code in Venue Details and the rate is re-looked-up.
- Automatically, once a month, by a routine sweep.
Refreshing it yourself
Refresh tax rate exists for the case in between: your jurisdiction raises its rate mid-month and you want to start charging the new one today rather than wait for the monthly sweep.
A refresh changes what buyers pay from the next sale onward. Tickets already sold keep the tax they were sold with. Refresh deliberately, not out of curiosity during a sale.
After a refresh you get one of three answers:
| Message | What happened |
|---|---|
| Sales-tax rate updated | The rate moved; the toast names the old and new figures |
| Sales-tax rate unchanged | Checked and confirmed — still the same |
| Tax rate check failed | Nothing was verified. Noctern kept the rate already on file rather than replacing it with a guess, so sales are unaffected. Try again shortly |
Warnings you might see on the card
| Warning | What to do |
|---|---|
| This venue has no state + zip code saved | The rate is a national average, which is almost certainly wrong. Fill in the address in Venue Details |
| Using the state base rate | The address did not resolve, so any county or city portion is missing. Check the address for typos, then refresh |
| This venue's address moved to another state, but the rate lookup failed | The rate shown was worked out for the old state and is very likely wrong. Press Refresh tax rate until it succeeds, before you sell anything |
| The last check failed — address lookups are switched off platform-wide | Address lookups are off for the whole deployment, so the rate cannot be verified from here. Ask Noctern support |
What is and is not taxed
The rate applies to the taxable base of a sale. What is in that base depends on your other settings:
- Tickets are taxed, unless the event is marked tax-exempt.
- Delivery fees are not taxed unless you turn on Tax delivery fees on the Ticket delivery page.
- The box office fee is not taxed unless you turn on Tax the fee on the same page.
- Donations are never taxed.
Open the card and read Last checked. If it is more than a month old, or the badge says State base rate, press Refresh tax rate and confirm what comes back.