Managing attendees, exchanges, and refunds from the event page

Go to AdminEvents[event]Attendees to see every ticket for an event with its current status and to take action on individual or multiple tickets.

The attendee list

Each row shows:

• Patron name — links to the patron's record if they have one
• Seat / tier — seat number or GA tier
• Ticket status — Valid, Checked In, Refunded, Exchanged, or Invalidated
• Price paid — the amount charged for this ticket
• Custom field badges — if you have checkout custom fields, the patron's answers appear as colored badges (for example, "Access: Wheelchair")

Use the search box to filter by patron name or order ID. Use the status filter to show only a subset (for example, all checked-in attendees).

Exchanging tickets

1. 1Find the ticket row and click Exchange in the row's action menu, or check multiple rows and click Exchange selected in the toolbar.
2. 2Choose the target event (must be at the same venue and in the future).
3. 3Select seats or GA quantity on the target event.
4. 4Review the quote: paid value, new price, exchange fee, and net difference.
5. 5Settle any balance due (card or cash) or issue a refund if the patron is downgrading.

The original ticket changes to Exchanged status and links to the new order. A confirmation email with the new ticket goes to the patron.

Refunding tickets

Click Refund in a ticket row's action menu. You need the canRefund capability.

Refund options:

• Refund to original payment — returns money to the card used at purchase
• Convert to donation — records the refund amount as a donation to a fund (nonprofit venues only); no money is returned to the patron
• Venue credit — issues a gift certificate for the refund amount

A reason is required for every refund. The reason is stored in the activity log.

Invalidating a ticket

Invalidate marks a ticket as invalid without issuing a refund. Use this to void duplicate or fraudulent tickets. The seat is not released for resale.

Manual check-in

Toggle the Checked in switch on any ticket row to mark the patron as arrived without scanning their QR code. This is useful when the patron's phone is dead or the QR is unreadable.

Exporting the guest list

Click Download Attendee List to export a CSV or PDF. This requires the canExport capability. The export includes patron name, email, seat, status, and any custom field values.