Go to AdminVenues[venue]Ticket delivery to configure how buyers receive their tickets. You need the canEditSettings capability.
Delivery methods
Every venue starts with three built-in methods:
| Method | Default fee | |---|---| | Print at home | $0.00 | | Will call | $0.00 | | Mail | $2.00 |
Each method has a label, an optional fee, an enabled toggle, and a default flag (the method pre-selected for buyers). You can add custom methods of your own. At least one method must stay enabled, and only one can be the default.
The delivery fee is venue revenue — it is never blended into the ticket price. It always shows as its own line: at online checkout, the box office, the ticket ledger, sales reports, and the QuickBooks Desktop export.
Where buyers see it
When more than one method is enabled, a delivery chooser appears on the checkout details step and in the box-office sale screen. If only one method is enabled, it's applied automatically with no chooser shown.
Taxing the fee
By default the delivery fee is not taxed, the same way a nonprofit donation add-on isn't taxed. Turn on Tax delivery fees in the settings page if your venue's policy requires sales tax on the fee.
Refunds
Refunding a ticket also refunds its share of the delivery fee, prorated evenly across the order's tickets — unless you turn on Delivery fees are non-refundable, in which case the fee stays with the venue no matter what else on the order gets refunded.
Waiving the fee at the box office
A box-office "pencil" lets staff waive the delivery fee for a single sale — for example, when a patron objects to paying it. Staff who can already apply a discount can also waive the fee.
- Select the delivery method for the sale (usually Mail).
- Click Waive fee.
- Choose a reason — patron objected, staff error, comp, or other — and add a short note.
- Complete the sale. The order summary shows the fee as $0.00, marked "waived."
Every waiver is written to the venue's activity log with who applied it, when, and why.
Reports and QuickBooks
The fee appears as its own "Delivery fee" column on the ticket ledger and in the venue's Fees figures on sales reports. Because the fee is charged once per order rather than per ticket, the ledger splits it across the order's tickets in proportion to each ticket's price (the same rule used for a checkout donation) — largest-remainder rounding so the split always adds back to the fee exactly, to the cent. In the QuickBooks Desktop settings, you can map it to its own account under Ticket delivery fees; it defaults to your Ticket sales account if you don't set one.
Mailing tickets
Orders paid with the Mail method show up on the box office's To Mail list until a staff member clicks Mark mailed. This keeps the mail fee honest — you can always see which orders are still waiting to go out.
Open your venue's Ticket delivery settings, confirm Mail is enabled with a $2.00 fee, then start a box-office sale and waive the fee with a test reason. Check the venue's activity log to see the waiver recorded.