Go to AdminVenues[venue]Day-of-show upcharge to configure a flat amount added to tickets bought on the day of the performance. You need the Venue settings permission.
Turning it on
Enable day-of-show upcharge is off by default — no upcharge until you turn it on. Then set:
- Amount — a flat dollar amount per non-exempt ticket (starts at $5.00).
- Applies from — either Midnight on the day of the performance (venue local time), or A number of hours before curtain, which reveals a box for the hours (0 to 72, starting at 6).
- Taxable — off by default; the upcharge is treated as a pass-through, like a nonprofit donation.
Click Save.
The upcharge is venue revenue — it is never blended into the ticket price. It always shows as its own line: at online checkout, the box office, the ticket ledger, sales reports, and the QuickBooks Desktop export.
Exempting a tier or category
Some tiers or pricing categories — a Student price, for example — shouldn't get the upcharge. On the seat-map layout editor and the event's pricing-category editor, each tier/category has a checkbox: Exempt from day-of-show upcharge. A tier or category whose name looks like "Student" is checked by default the first time you see it; you can change it either way.
When a ticket's chosen pricing category and its seat tier disagree (the category is the buyer's specific selection), the category's setting wins.
Where buyers see it
There's no chooser — the upcharge either applies to a ticket or it doesn't, based on when it's bought and which tier/category it's in. When it applies, checkout and the box office both show a "Day-of-show upcharge" line separate from the ticket price.
Refunds
Refunding a ticket also refunds its exact day-of-show upcharge — always, with no "non-refundable" setting (unlike the ticket delivery fee).
Waiving the upcharge at the box office
A box-office "pencil" — the same mechanism used to waive the ticket delivery fee — lets staff waive the day-of-show upcharge for a single sale.
- Once the upcharge applies to the sale, click Waive day-of-show upcharge.
- Choose a reason — patron objected, staff error, comp, or other — and add a short note.
- Complete the sale. The order summary shows the upcharge as $0.00, marked "waived."
Every waiver is written to the venue's activity log with who applied it, when, and why.
Reports and QuickBooks
The upcharge appears as its own "Day-of-show" column on the ticket ledger and in the venue's Fees figures on sales reports. In the QuickBooks Desktop settings, you can map it to its own account under Day-of-show upcharges — it defaults to your Ticket sales account if you don't set one.
Enable the day-of-show upcharge for a venue, mark a Student pricing category exempt, then start a box-office sale for a performance happening today. Confirm the upcharge line appears on a non-exempt ticket and not on the Student ticket, then waive it with a test reason and check the activity log.