Go to AdminVenues[venue]Edit to update your venue's profile and operational settings. You need the Venue settings permission (canEditSettings) — a staff member without it can open the page and read it, but every save is refused.
The page is one long stack of collapsible cards. Only Venue Details is open the first time you visit; click any other card's header to open it. Each card saves on its own — there is no single Save button for the whole page, so save the card you edited before collapsing it.
Venue Details
| Field | Notes |
|---|---|
| Venue Name | Shown on the public venue page, event pages and tickets |
| Venue Description | Short bio shown on the venue page |
| Address / City / State / Zip Code | Used for geo-search, map display and your sales-tax rate |
| Time Zone | Event times display in this zone. Leave on Auto (from address) unless your address sits on a time-zone border |
| Phone | Shown on the venue page |
| Event Email | Reply-to address on confirmation emails |
| Website (Optional) | Linked from the venue page. Also unlocks Import from website on the Branding card and Generate with AI on Event Page Content |
| EIN (Optional) | Your Employer Identification Number, needed for 1099 tax reporting |
Click Save Details at the bottom of the card.
Changing the state or zip code re-looks-up your sales-tax rate. See "Your venue's sales tax rate".
Public link
Every venue is reachable at noctern.com/venues/<id> automatically. Open the Public link card to set your own custom URL instead (noctern.com/venues/<slug>), and optionally a short link (noctern.com/v/<code>) for print or verbal use. Unlike a show's link, both are optional — leave them blank and the id-based link keeps working.
- Both names are first-come, first-served across all of Noctern — shows included, not just other venues — a name already in use will be rejected.
- Changing or clearing either link never breaks the old one: it keeps redirecting to your venue page automatically.
- A venue short link also works on Noctern's short domain:
nite.to/v/<code>. The card shows both versions as you type, and the shortest link has a QR code button for a printable poster code. - Use nite.to short links when sharing (off by default) makes automatic social posts link a show's
nite.to/s/<code>address when the show has a short link. See "Short links and nite.to" in Creating an Event.
Venue Hero Images
The Venue Hero Images card is a library of images you can pick from when you create an event at this venue, so you are not re-uploading the same house photo every time. Click Upload to add a PNG or JPEG. Click any image to make it this venue's own image — it gets a Selected badge. Hover an image and click the red trash button to delete it.
Event Page Content
The Event Page Content card is a rich-text editor for notes that appear on every event page at your venue — parking, house rules, food and drink policies, accessibility details. It is not the venue page, and there is no show/hide switch here: whatever you save is shown. (An individual event can override it from its own Event Page Content card.)
- Generate with AI reads your venue website and drafts the content for you. The button is disabled until you have saved a Website in Venue Details. Always read and edit what it writes before saving.
- Save Content saves the card.
Ticketing policies
This one card holds three independent settings.
The exchange fee, charged per exchanged ticket when a staff member moves a patron to another performance. There is no "fee type" choice — there are two fields and both are applied:
| Field | What it does |
|---|---|
| Exchange fee (flat $) | A dollar amount per exchanged ticket — e.g. 5 = $5.00 |
| Exchange fee (%) | A percentage of the ticket's paid price (what the patron actually paid, not the new ticket's price) |
Leave both at 0 for free exchanges. A Force equal exchange never charges this fee, whatever you set here.
Max tickets per order caps how many tickets one online order may contain — paid and free alike. Leave it blank for the default of 10; the highest you can set is 500. Each event can override it on its own edit page. The box office is not limited by this cap.
Reporting: Seasons & Lifecycle
One card, named Reporting: Seasons & Lifecycle, holds both.
Seasons are date ranges you define so reports can group performances — for example "2025–26" running Aug 25, 2025 to Aug 31, 2026. A performance's season is derived from its date, in your venue's time zone. Seasons must not overlap.
Seasons do not gate ticket sales — they are reporting labels only.
- Open the Reporting: Seasons & Lifecycle card.
- Click Add season.
- Fill in Name, Start and End. Use the trash button on a row to remove one.
- Click Save reporting settings.
Lifecycle thresholds, in the same card, drive the Patron lifecycle report:
- Frequent buyer threshold (orders in range) — orders in the report window needed to count as "Frequent". Default 3.
- Lapsed after (months without an order) — default 18.
Every other card on this page
| Card | What it is for | Article |
|---|---|---|
| Arrival Windows (Optional) | Default timed arrival slots your events inherit | "Arrival windows" |
| Pricing Categories (Optional) | Senior / Student / other buyer-selectable prices | "Event Pricing and Tiers" |
| Social Accounts | Connect X, Facebook and Instagram | "Integrations Overview" |
| Posting schedule | When Noctern posts your shows for you | "Promoting an Event" |
| Point of Sale | Bar/concessions sales import | "Connecting your Square point of sale" / "…Toast…" |
| Printing | Boca ticket printers | "Printing Tickets on a Boca Printer" |
| Ticket sponsors | Sponsor logos on tickets | "Sponsor Logos on Tickets" |
| Accounting → QuickBooks Desktop | Account mapping for the journal export | "QuickBooks Desktop journal" |
| Email sending | Send from your own domain | "Sending email from your own domain" |
| Sales Tax Rate | The one rate every sale is taxed at | "Your venue's sales tax rate" |
| Payments | Whether Noctern or your own Stripe account collects | "How your venue gets paid" |
| POS → Offline card sales | Let door devices take cards with no internet | "Allowing offline card sales at the door" |
| Branding | Colours, logo, cover photo, font | "Branding your event pages" |
| Memberships | Your membership program and levels | "Setting up memberships" |
| Custom fields | Your own patron fields | "Patron Custom Fields" |
| Confirmation instructions | What buyers are told after they pay, and your card-statement name | "Confirmation instructions and your card statement name" |
| Nonprofit Settings | Donation presets and tax treatment | "Fundraising overview" |
| Checkout Questions | "How did you hear about us?" | "Asking patrons how they heard about you" |
| Daily Sales Report | Who gets the daily email | "Sales reports" |
| Danger Zone | Delete this venue | "Deleting a venue" |
Update your venue's event email, open Event Page Content and add a parking note, then open a public event page and confirm the note appears. Then set Max tickets per order to 4 and try to add 5 tickets to a cart online.