Events
Create shows, set ticket prices, build a seating chart (seat map), run promo codes and presales, sell passes and merchandise, manage the attendee and guest list, cancel a show and refund everyone, archive old shows, promote it, and see what a show made in revenue
Creating an Event
Create a new show with one or more dates, set the ticket price and capacity, and publish it to the public listing
Editing a Show: Ticket Prices, Pricing Categories, and Status
Change what a ticket costs, add Senior/Student prices with their own sale windows, and move a show between Draft and Active
Managing Promo Codes
Create and monitor discount codes for one show or for every show at the venue, with sale windows, usage limits, free tickets and tier scoping
Building a Seating Chart (Seat Maps and Layouts)
Set up a seating chart for your room: add a seat map layout with seats, rows, tables, booths and GA areas, price each section, and attach it to a show
The Attendee List: Check-In, Exchanges, Refunds and Transfers
Open a show's guest list, check people in by hand, exchange or refund one ticket, transfer it to someone else, invalidate it, and print the list
Cancelling a Show and Refunding Every Order
Cancel a performance, refund everyone who bought a ticket in one pass, and settle the cash, checks and credits that have to be handed back by hand
Archiving a Show and Finding Old Ones
Tidy finished or abandoned shows out of the events list, find them again later, and put one back
What a Show Made: Profit and Loss for One Performance
See the revenue, costs and gross margin of a single show — ticket take-home, bar money, and the artist payout — on one page
Sold-Out Shows
What buyers see when a show sells out, how to mark a show sold out early or hide the label, and selling the last seats at the box office
Bar Sales for a Show
See what the bar took during a performance, which items sold, and how to widen the window Noctern counts as that show's sales
Waitlist for Sold-Out Shows
How buyers join a sold-out show's waitlist, how freed seats are offered to the first person whose party fits, and the box office Waitlist panel
Promoting a Show on Social Media
Post a show to X, Facebook and Instagram — automatically on a posting schedule or by hand — and share its public link and calendar feed
Distributing a Show to Local Calendars
Submit a show to local music calendars, alt-weeklies and listings sites, approve the copy Noctern writes, and track what was accepted
Promote an event on Facebook and Instagram
Create a paid Facebook and Instagram ad for a show from Noctern, with your own Meta ad account: it starts paused, you activate it, and you see what it spent and sold
Event Images: the Hero Image and the Gallery
Set the main photo a show is sold on, and add an optional carousel of extra images under it — including photos copied from the artists on the bill
Early Access Codes (Presales)
Let members, subscribers or an artist's list buy before tickets go on sale to everyone, with a code that works only inside a window you set
Arrival Windows (Staggered Entry Times)
Split a show's capacity into timed entry slots so buyers pick when they arrive, and spread the queue at the door
Multi-Day Passes
Sell one ticket that covers several nights of a run — a weekend pass, a festival pass — at a price you set
Selling Food, Drink and Merchandise With a Ticket
Add menu and merch items buyers can order alongside their tickets, grouped into categories, from a venue template or per show