An artist's portal is run by a team, not by one login. Everyone on the team signs in with their own account. The Team page in the artist portal shows who is on it and what each person can do. This page explains the roles and how an owner adds people, so you can walk an artist through it.
Your venue cannot add, change, or remove an artist's team members. Only an owner of that artist can. If an artist asks you to add their booking agent or bandmate, tell them to use Team in their own portal.
The three roles
The person who claims the artist profile becomes its first owner (see Claiming an artist profile). After that, owners choose the role of each new person.
| What they can do | Owner | Manager | Viewer |
|---|---|---|---|
| See the Dashboard, Shows, Settlements, Deals and the team list | Yes | Yes | Yes |
| Open View Deal to read the full agreement and sign | Yes | Yes | No |
| Edit the artist's Profile | Yes | Yes | No |
| See and change Tax Information (W-9) | Yes | No | No |
| Invite people, change roles, remove people, revoke invites | Yes | No | No |
In short: an owner can do everything, a manager can run the profile and deals but not the team or the tax details, and a viewer can only read. The role is checked by Noctern every time a page loads, so a change takes effect right away.
Give most people Manager or Viewer. An owner can see tax details and can remove everyone else from the team.
A venue admin account gets none of this from a venue the artist played. Access to the artist portal comes only from being on the artist's team.
What the Team page shows
- An owner sees "Invite people to help run this artist, and choose what they can do."
- A manager or viewer sees "Only an owner can change the team." They still see the Members list, each with their role.
Inviting someone
Only an owner sees the Invite someone card.
- Open Team in the artist portal menu.
- In Invite someone, type the person's email address in Email.
- Choose a Role: Owner, Manager, or Viewer. It starts on Manager. A line under the fields describes the role you picked.
- Click Invite. You see "Invite created".
- Noctern tries to email the person the invite link. The link also appears below the form: click the copy button, which shows "Link copied", to send it yourself. Do this if the email does not arrive.
The email address matters. As the card says, "They must sign in with this email address. The link works once and expires in 7 days."
What the invited person does
- They open the invite link. The page is headed Join an artist team.
- If they are not signed in, they click Sign in to accept and sign in or create an account with the invited email address.
- They click Accept invite. Noctern opens the artist's dashboard.
If it does not work, the page shows one of these messages:
| Message | What to do |
|---|---|
| "This invite was sent to a different email address" | They are signed in with another address, or the address is not verified. Sign in with the invited one. |
| "This invite has expired" | Invites last 7 days. The owner invites them again. |
| "This invite has already been used" | The link works once. If they are on the team already, they can sign in and open Artist portal. |
Accepting an invite never lowers a role the person already has on that team. Once they have accepted, Artist portal appears in their account menu. Accounts that already have a venue or box-office role keep it.
Pending invites
An owner sees a Pending invites card while any invite is waiting. Each row shows the email address, the role, and when it expires. Revoke cancels the invite and shows "Invite revoked". The link stops working at once.
Changing a role or removing someone
In the Members card, an owner sees each person with a role menu and a bin button.
- To change a role, pick a new one from the person's menu. You see "Role updated".
- To remove someone, click the bin button (Remove member) and confirm "Remove … from the team?". You see "Member removed". They can no longer open the artist's pages.
An artist must always keep at least one owner. Removing or demoting the last owner is refused with "You cannot remove the last owner" or "An artist must keep at least one owner". Make someone else an owner first.
Sign in to a test artist as its owner and open Team. Invite a second test email as Viewer, copy the link, and accept it in a private window. Check that the new account can open Shows and Settlements but sees "Only an owner can change the team." on Team. Then change that person to Manager and confirm they can now open Profile but still cannot see Tax Information (W-9). Finally, remove them and check that the portal no longer opens for them.