The Shows page in the artist portal lists every show the artist is billed on, at every venue that has booked them. This page explains what the artist sees there, so you can answer their questions. To get to the portal, see The artist dashboard.
Every team member can open Shows, whatever their role: owner, manager, or viewer.
What is on the list
The page heading is Shows. It has two tabs, Upcoming and Past. Upcoming lists the soonest show first; Past lists the most recent first.
Each show is a card with:
- the event title
- a badge for the artist's billing: headliner for the first artist listed on the event, support for any artist after that
- a Cancelled badge, if the show was cancelled
- a You promote badge, if the artist is the promoter of that date (see below)
- the date, the venue, and the room if the venue named one
- Sold / capacity: for example
120 / 300. It shows120 soldif the venue has no set capacity, and a dash if the count is not available yet. - a Details button, and a View deal button if the show has a deal with the artist
The list loads 25 shows at a time. If the artist has more, Load more shows appears under the list. The Upcoming and Past tabs only sort what has been loaded so far, so a show can look missing until they click it.
A show only appears when the artist is billed on that date in the event's artist list. A draft event does not appear. If an artist cannot find a show, check that they are added to the event and that it is published.
The artist sees shows from every venue on one list, not just yours. They see tickets sold and capacity for those shows, but never another venue's sales figures.
A single show
Details opens one show. The All shows button at the top goes back to the list. The page shows the title, the billing badge, the full date and time in the venue's time zone, and the venue and room. Under that:
| Field | What it shows |
|---|---|
| Tickets sold | Tickets sold so far |
| Capacity | The capacity for that show |
| Promoted by | You, Another artist, or The venue |
| Deal | A View deal link, if the show has a deal with the artist |
When an artist sees money
Money figures follow one rule: an artist sees sales figures for a show only if they are the promoter of that date. For every other show they see tickets sold and capacity only, and the page says "Sales figures for this show stay with the venue. Your payout is in your settlement." What a venue paid the artist is on the Settlements page — see Artist settlements.
On a date the artist promotes, the detail page adds three sections:
- Sales: Gross sales, Fees (all), Noctern fees, Box-office surcharge, Delivery fees, Day-of-show upcharge, Taxes, Discounts, Refunds, and Venue net. These are the same numbers as your own event report for that date.
- Sales over time: a table of Day, Tickets, and Gross.
- Orders: each order with Buyer, Email, Tickets, and Purchased.
Making an artist the promoter
Every date starts out promoted by the venue. To change that for one date:
- Open the event to edit it, and find the Settings card.
- Open the Promoted by menu.
- Choose the artist. The menu lists The venue plus each artist from your artist library who is billed on this date.
The change saves as soon as you pick it, and shows a "Promoter saved" message. To take it back, choose The venue. Noctern records the change in your activity log.
An artist promoter sees the order list for that date, including buyer names and email addresses. Only choose an artist you want to have that access.
If the menu only offers The venue, the artist is not on the event yet. Add them from your artist library first.
Open a test event that has an artist on it, set Promoted by to that artist, then sign in as that artist and open Shows → Details for the date. Check that Sales, Sales over time, and Orders show. Set Promoted by back to The venue and reload: the page should go back to showing tickets sold and capacity only.