Getting Started
Set up your venue: the hub, profile and address, branding and logo, team permissions and staff access, sales tax rate, the box office fee, comps, ticket delivery and the mail fee, day-of-show upcharge, memberships, arrival windows, menus, how you get paid and payouts, seasons, printing tickets, your email domain, and embedding events on your website
The Venue Hub — Navigation and Quick Links
Orient yourself in the venue hub and navigate to any major section of Noctern — setup, programming, money, selling and sharing, and marketing reports
Venue Profile and Settings
Update your venue's public profile and address, set your custom link and hero images, write the content that appears on every event page, set the exchange fee and the maximum tickets per order, and define seasons
Adding Team Members and Managing Permissions
Who can see donors, refund, export, change settings or manage Meta ads: add staff to your venue, grant the six permissions the Team page shows, require two-factor sign-in, and understand what each role can actually reach
Patron Custom Fields
Create venue-defined fields on patron records and optionally collect answers at checkout
Integrations Overview
What connects to your venue — Stripe payments, QuickBooks, your bar POS, Apple and Google Wallet, your own email domain, and social accounts — and which ones you set up yourself
Printing Tickets on a Boca Printer
Connect a Boca FGL ticket printer at the box office and send a test print before your first event
Asking patrons how they heard about you
Turn on up to 5 checkout questions (e.g. 'How did you hear about this show?') at checkout and box office, and read the self-reported answers in the Channels report
Sending email from your own domain
Register your venue's own domain so confirmations, reminders, receipts, and campaigns arrive from your address instead of Noctern's
Arrival Windows — Staggering When Guests Turn Up
Split your house into timed arrival slots with a share of capacity each, so a seated dinner or a staggered door does not arrive all at once
Branding Your Event Pages
Put your venue's colours, logo, tagline, font and cover photo on every event page — or import them from your website in one click
Confirmation Instructions and Your Card Statement Name
Write the parking, doors and policy notes that go in every confirmation email and on printed tickets, and control how your venue appears on a buyer's card statement
How Your Venue Gets Paid — the Payments card
The Payments card, the difference between Noctern collecting the money and your own Stripe account collecting it, and what each means for payouts, 1099-K and refunds
Your Venue's Sales Tax Rate
The one combined sales-tax rate every Noctern sale uses, where it comes from, when it refreshes itself, and how to update it the day your jurisdiction changes
Setting Up Memberships
Create a membership program with priced levels, free tickets, member discounts and a term, and put a Become a member button on your public venue page
The Venue Calendar
See every performance on one month view and add your own entries — closures, private hires, holidays and holds — so nobody books over them
Menu and Merchandise Templates
Build reusable menus and merch lists once — food, drink, band merch — in categories, and attach them to events instead of retyping them every show
Ticket Delivery Methods and the Mail Fee
Configure how buyers receive tickets, set an optional mail fee, and let the box office waive it with a reason
The Box Office Fee
Charge your own handling fee on sales at the box office — a flat amount per order or a percent, on card sales only or on every tender — and keep every cent of it
Day-of-Show Upcharge
Add a flat per-ticket amount for tickets bought on the day of the performance, exempt tiers or categories like Student, and let the box office waive it with a reason
Sponsor Logos on Tickets
Add sponsor/ad logos to the print-at-home ticket and confirmation email, with per-show overrides
Embed your events on your website
Copy-paste snippets that put your live Noctern events and calendar on your own website as separate iframes
Turning on comps for your venue's box office
Decide who at your venue may give a whole sale away free at the box office — nobody, venue admins only, or all box-office staff — and what a comp does to your reports and payout
Learn Tracks and the Trainer View
Point staff at a self-paced training track, and see who on your team has finished what
Allowing Offline Card Sales on the Door POS
Let the POS at your entrance take card payments with no internet, set the per-sale cap, and understand the Stripe Location requirement and the risk you are accepting
Deleting a Venue — the Danger Zone
Delete a venue from the Danger Zone: why a venue that has taken money can never be deleted, what survives a delete, and what to do instead
Connect your Meta (Facebook) ad account
Connect your venue's own Meta business to Noctern, pick the ad account, Facebook Page and pixel your ads will use, and disconnect at any time