Getting Started
Venue hub, settings, and team setup
The Venue Hub — Navigation and Quick Links
Orient yourself in the venue hub and navigate to any major section of Noctern
Venue Profile and Settings
Update your venue's public profile, configure branding, define seasons, and set ticketing policies
Adding Team Members and Managing Capabilities
Add staff, set role and capability flags, and understand how venue access works
Patron Custom Fields
Create venue-defined fields on patron records and optionally collect answers at checkout
Integrations Overview
What connects to your venue, what Noctern handles, and where to find each integration
Printing Tickets on a Boca Printer
Connect a Boca FGL ticket printer at the box office and send a test print before your first event
Asking patrons how they heard about you
Turn on up to 5 checkout questions (e.g. 'How did you hear about this show?') at checkout and box office, and read the self-reported answers in the Channels report
Sending email from your own domain
Register your venue's own domain so confirmations, reminders, receipts, and campaigns arrive from your address instead of Noctern's
Ticket Delivery Methods and the Mail Fee
Configure how buyers receive tickets, set an optional mail fee, and let the box office waive it with a reason
Box-Office Surcharge
Charge your own percentage surcharge on card sales at the box office and the door, and keep every cent of it
Day-of-Show Upcharge
Add a flat per-ticket amount for tickets bought on the day of the performance, exempt tiers or categories like Student, and let the box office waive it with a reason
Sponsor Logos on Tickets
Add sponsor/ad logos to the print-at-home ticket and confirmation email, with per-show overrides
Learn Tracks and the Trainer View
Point staff at a self-paced training track, and see who on your team has finished what