Box Office Staff track

15 lessons, in order. Each one links to the help topic it teaches, a task to try on your own venue, and a three-question checkpoint.

1.
Signing in as box office staff
Staff can log in, reach the box office dashboard, and understand what they can and can't access.
2.
Looking up or creating a patron at the box office
Staff can find an existing patron, create a new one, or proceed as a guest — and understand the badges shown.
3.
Selecting seats and pricing categories at the box office
Staff can pick reserved seats or GA quantities, assign pricing categories per seat, and see the running total.
4.
Payment methods at the box office (card, cash, check)
Staff understand the available tender types, when each applies, and how to record a single-tender payment.
5.
Completing a sale and what happens next
Staff understand the success state, what emails are sent, and how to find the order afterward.
6.
Checking in guests with QR scanning (web browser)
Staff can open the web check-in page, scan a QR code, and handle common check-in results.
7.
Exchanging a ticket to a different performance
Staff can exchange one or more tickets from one performance to another, compute the price difference, and settle the payment.
8.
Refunding a ticket (box office staff view)
Staff understand what refunds they can process, the role limits, and when to escalate to a venue admin.
9.
Holds that release themselves
Staff can place a named, timed hold for an artist or house need and let the unclaimed seats release automatically.
10.
Preparing a door device for offline sales
A venue admin can hold a block of tickets on a door device before doors so it keeps selling cash tickets when the network drops.
11.
Applying promo codes at the box office
Staff can enter and apply a discount code, understand why a code might be rejected, and see the discount reflected in the order.
12.
Splitting payment across multiple tenders
Staff can handle a patron who wants to pay part cash and part card, or combine a gift certificate with cash.
13.
Group sales: holds, deposits, and converting to tickets
Staff can create a group hold, record deposits, send an invoice, and convert the group to actual tickets when paid in full.
14.
Group sales: deposits, reminders and release dates
Staff can set a balance-due date, a separate release date, and a deposit policy, then let the automatic reminders and release run on schedule (or trigger them manually).
15.
Selling a gift certificate at the box office
Staff can sell a gift certificate by cash or card, issue staff credit, and look up a patron's balance.

Finished everything? Open your completion page — it prints on one page with your name, venue and the date.