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Box Office Staff track

Lesson 12 of 15

Splitting payment across multiple tenders

Box OfficeVenue Admin

Split tender lets a patron pay with more than one method — for example, $40 cash and $25 card. The order doesn't close until the balance reaches $0.

Before you start

  • Box Office and Venue Admin can split tenders.
  • Complete patron lookup and seat selection first, then proceed to checkout.

Steps

  1. At checkout, under Add tender, select the first payment method (for example, Cash) and enter the amount the patron is handing you. Click Add.

    The balance due updates immediately to show what's still owed.

  2. Click Add tender again to add the second row. Select Card and enter the remaining amount.

  3. For the card row, enter the card number in the card-entry field and click Charge. The status chip next to the card tender changes from Pending to Paid (or Failed if the card is declined).

  4. Once all tenders together equal the order total, the order closes automatically and a confirmation email goes to the patron.

If the patron is handing you a gift certificate, select Gift Certificate / Credit as a tender type, enter the code, and the available balance appears. Apply however much they want to use, then add a second tender for the remainder.

Tips

For cash tenders, the Change due helper in the cash row shows how much change to hand back. You don't need a separate calculator.

The balance due shown on screen is server-computed in real time — trust it over any number you calculated manually.

Watch out

Card charges must be at least $0.50. If the remaining balance after cash is less than $0.50, adjust the cash amount so the card covers at least $0.50. The system will reject smaller card tenders.

If a card is declined, the order stays open — the paid cash tender is held. You can try a different card or ask the patron for more cash. If they walk away, use Cancel order to void everything and release the seats. Any card tenders that were successfully charged are automatically refunded when you cancel.

The Other tender type is not available to box-office staff — only venue admins can record an "other" tender.

Incomplete orders

If you charge a card successfully but then close the browser before the order finishes (for example, a connection drop), the order moves to the Incomplete Orders tab. Pick up where you left off without charging the card again.

  1. Go to AdminBox OfficeIncomplete Orders.

    Incomplete orders list showing an open order with a paid card tender
    1Incomplete Orders
    2Open orders with paid tender
    Incomplete orders list showing an open order with a paid card tender

  2. Find the patron's order and click Continue to reopen the checkout. The card tender already shows Paid — just confirm the remaining details and complete the order.

Try it yourself
  • In the demo venue, open the box office, select the Neon Nights Tour, and add a patron.
  • At checkout, add a $10 cash tender, then add a card tender for the remaining balance. Confirm the balance reaches $0.
  • Cancel the order and verify the seats are released.
  • Navigate to Incomplete Orders and confirm the list is empty.

Open this topic in the help center

Try it

Ring up an order and split it across two tenders: add a cash tender for part of the total, then a card tender for the balance. Watch the balance due fall to $0 and note the status chip on the card tender as it moves from Pending to Paid.

Checkpoint

Answer all 3 questions correctly to mark this lesson complete.

  1. 1. The remaining card slice of a split order comes to $0.35. What has to happen?

  2. 2. Which orders appear on the Incomplete Orders tab?

  3. 3. A staff member cancels a split order after one card tender has already been paid. What happens?