Refunding a ticket (box office staff view)

Refunds are available from the Attendees list, but what you're allowed to do depends on your role.

What box office staff can process

Box Office can refund cash, up to $100 per ticket, back to the customer directly. That's it — anything larger, or any card refund, needs a venue admin or super-admin.

1. 1

   From AdminEvents → the event → Attendees, find the ticket and open Refund Ticket.

   

   1Refund to original payment

   2Convert to donation

   3Venue credit (gift certificate)

2. 2

   Enter a reason — the dialog requires one before you can submit, for every role.

3. 3

   Choose the method and confirm.

Refund methods

• Refund to original payment — for a cash order, this returns cash; you must check Cash / check was returned to the customer to confirm you physically handed the money back.
• Convert to donation — venue-admin and super-admin only. Box office sees: "Converting a refund to a donation requires a venue admin."
• Venue credit (gift certificate) — venue-admin and super-admin only. Box office sees: "Converting a refund to venue credit requires a venue admin."

Multi-tender orders

If the original order was paid with more than one tender (see Splitting payment across multiple tenders), a refund is allocated proportionally across all the tenders by default — you don't need to pick which tender to refund from unless a venue admin specifically targets one.

After the refund

The ticket's status becomes Refunded and its seat is released for resale immediately.