Stripe payouts (Connect) is for venues that are paid directly by Stripe through their own connected Stripe account. It lists each deposit Stripe made to your bank and the orders behind it.
If Noctern collects your payments and pays you per event — the default — this page stays empty, and Payout reconciliation is the report you want. To find out which arrangement you are on, see How your venue gets paid.
Open the Reports hub (Reports in the admin sidebar) and click Stripe payouts (Connect) under Finance. The tile is shown for every venue.
The payout list
The page shows your most recent 50 payouts, newest first. There are no filters. Each line shows:
- the amount deposited
- arrives and the date
- how many orders are in the payout
- a red unmatched count, when a line in the payout could not be tied to a Noctern order or donation
- the payout's status as Stripe reports it —
paid,in_transit,pending,canceledorfailed
Before your first deposit the page says No Stripe payouts yet. They appear here once Stripe deposits to the venue.
Inside one payout
Click a payout to open it. A table lists every line Stripe included:
| Column | What it shows | |---|---| | Type | What the line is — a payment, a refund, or the payout itself | | Order / Donation | The Noctern order or donation the line belongs to, or (unmatched) | | Event | The event the order was for | | Amount | The amount of the line. Refunds are negative |
Click Reconciliation PDF to download the same breakdown for your records.
When a line says unmatched
An unmatched line is money in the payout that Noctern could not tie to one of its own orders or donations — for example a charge or an adjustment made directly in your Stripe dashboard. Check it in Stripe first. If it should have matched a Noctern order, contact Noctern support with the payout date and amount.
How this differs from Payout reconciliation
| | Payout reconciliation | Stripe payouts (Connect) | |---|---|---| | Built for | Venues paid per event by Noctern | Venues paid directly by Stripe | | Shows | Card payouts for one month, with what Noctern has paid you and what is still owed | Your latest 50 bank deposits, order by order | | Download | CSV, XLSX, and scheduled email | A PDF for each payout |
On a connected account nothing is owed to you by Noctern for ticket sales — Stripe already deposited it. The one exception is a negotiated fee share, which Noctern pays separately; see Fee share rebate.
Cash and check sales are never in a payout. Reconcile those with the Ticket ledger and Daily cash.