The Noctern POS app is a native mobile app — separate from the Noctern website — built for door staff working a performance in person. If you're standing at the door with a phone in your hand, this is the app you use.
What it's for
- Scanning tickets. The phone's camera scans QR codes faster than typing anything by hand, and it keeps working with no network.
- Tap to Pay. The phone's own NFC chip acts as a card reader — no separate hardware needed to take a contactless card or digital wallet.
- Cash sales. Ring up a walk-up cash sale and issue a ticket on the spot. A door cash sale carries no Noctern fee and no box office fee — just the ticket price and tax.
- Selling with no network. When a venue admin has prepared the device with a block of tickets before doors, you can keep selling (cash, and card if the venue allows it) with no connection at all.
- Cash drawer. Open a register with a float, record paid-outs, and close with a counted amount so the variance is on the record.
- Receipts and reprints. Email a receipt from the sale-complete screen, and reprint a lost ticket at the door.
What stays on the web
Some box office tasks aren't in the POS app:
- Group sales (holds, deposits, invoices)
- Gift certificates — issuing, adjusting, voiding
- Named, timed seat holds, and preparing a device for offline selling
- Refunds and exchanges of any kind
- Reports, including the daily cash report
- The patron list and anything that edits a patron record
For those, use a browser and sign in to the admin dashboard as usual.
Getting the app
Ask your venue admin for the install link for the door app — it isn't something to search for and install on your own, because the build has to match the venue's setup.
There's nothing to sign in with on the device itself: no username, no password. The app connects using a per-performance PIN. See the next topic for how that works.
The POS app shares ticket inventory with the web box office in real time. If a seat sells on the web, it becomes unavailable on the POS device immediately, and vice versa. The one exception is a block of tickets held for the device to sell offline — those are taken out of everyone else's pool the moment the block is created.