Cash sales skip Stripe entirely — no card processing fees, and the venue keeps the cash in the drawer instead of Noctern depositing it.
Recording a cash sale
In the Sale tab, select seats or enter a general-admission quantity, then choose Cash.
Enter the amount the patron hands you. The app shows Change due.
Confirm the sale. The ticket is issued immediately — no waiting on a network round-trip to a payment processor.
The QR code shown on the success screen is the guest's ticket. Tap Send Receipt if they want a copy emailed — it isn't sent automatically.
What's different about cash, behind the scenes
Sales tax is still calculated and owed on a cash sale — cash isn't tax-free, it's just fee-free (no Noctern service fee or credit card fee). The venue is responsible for remitting the cash portion; Noctern's own reporting reflects the ticket but not a cash deposit.
Cash sales don't sync to QuickBooks — they're a venue-collected transaction, so there's nothing for Noctern's accounting sync to post.
Refunds
Cash sales are final from the POS app — there's no undo button on the device. To refund one, use the web at AdminEvents → the event's Attendees list → Refund → choose the cash method and confirm Cash returned to customer.