Sign in to your Noctern account to access your profile at Profile.
Orders
The Orders tab lists every ticket purchase you've made. Each row shows the event name, date, number of tickets, and order status:
- Confirmed — tickets are valid and ready to use
- Refunded — the order was refunded; tickets are no longer valid
Click an order to see individual tickets and download PDFs.
Tickets
The Tickets tab shows all your valid tickets across all orders. Each ticket displays:
- Event name and date
- Seat or GA tier
- QR code — present this at the door for check-in
- Add to Apple Wallet — tap to save the ticket to your iPhone Wallet (iOS only)
If you lost your confirmation email, you can always download your tickets from here.
Resending your confirmation email
Open an order and click Resend confirmation email. The email goes to the address on your account. Check spam if it doesn't arrive within a few minutes.
Updating your profile
Go to Edit profile to update:
- Name — how your name appears on tickets and at the box office
- Phone — optional; used for certain venue notifications
- Notification preferences — control which emails you receive from venues
Payment methods
Saved cards appear in Payment methods. You can add a new card or remove an existing one. Saved cards speed up future checkouts.
Removing a card does not cancel any active subscriptions or recurring donations linked to that card. Update the payment method on any recurring donations separately under My giving.
If you bought tickets as a guest (without an account), your order is tied to your email address. Create an account with the same email and your order history will appear in your profile.