The Sales reports give you event-level revenue figures with a breakdown of fees, taxes, and discounts per performance, plus a tender split showing how buyers paid.
Go to Admin → Venues → [your venue] → Reports → Sales.
Sales by event
Each row represents one performance and shows:
| Column | What it shows | |---|---| | Tickets sold | Confirmed active tickets (external/imported tickets count as seats; their face value shows separately, in Imported face value) | | Gross revenue | Face value of Noctern-native tickets sold only — imported (pre-cutover) face value is a separate column, never added into it | | Total fees | Noctern service fees collected | | Total taxes | Sales tax collected | | Discounts | Promo code savings applied to orders | | Refunds | Money returned to customers | | Net revenue | Gross minus fees, taxes applied to venue take |
Performances with zero tickets from any source show Source "—" and are hidden by default — check Show performances with no sales above the table (or add showEmpty=1 to the report link) to include them.
Filter by date range, season, or series. Export to CSV or XLSX with the Download button (requires canExport) — exports honor the same no-sales toggle as the on-screen table.
Tender breakdown
Below the event table, the By tender section shows the payment method split across all sales in the filtered date range:
| Tender | Notes | |---|---| | Card | Stripe-processed card charges | | Cash | Recorded as venue-collected; not processed by Noctern | | Check | Recorded as venue-collected; not processed by Noctern | | Gift certificate | Applied from a patron's balance |
Venue-collected tenders (cash and check) are never held by Noctern — the venue receives the money directly at point of sale.
Daily sales email
Noctern sends a daily sales summary email each morning to the addresses configured in Admin → Venues → [your venue] → Settings → Daily sales report recipients. The email includes tickets sold and revenue for the previous day, broken out by event.
You can also automate the daily sales report (or a weekly/monthly version) using the Report Schedules feature. See Scheduling and emailing reports automatically.
Revenue figures in the sales report count Noctern-native sales only. Money from imported historical orders appears as a seat count but contributes $0 to every revenue column — by design, since that money was collected before Noctern existed.