Payout reports and reconciliation

The payout reconciliation report matches each Stripe payout to the ticket and donation orders that funded it, shows the venue's share, and computes any variance between what Stripe paid out and what Noctern has remitted to the venue.

Go to Admin → Venues → [your venue] → Reports → Payout Reconciliation.

Columns

1Payout reconciliation title

1CSV download

| Column | What it shows | |---|---| | Payout date | When Stripe deposited the funds | | Payout ID | Stripe's payout identifier | | Gross | Total charged on Stripe for orders in this payout | | Stripe fees | Credit card processing fees charged by Stripe | | Refunds | Money returned to buyers | | Noctern service fee | The platform fee Noctern deducted | | Net to venue | What the venue should receive (Gross − Stripe fees − Refunds − Noctern fee) | | Remittance recorded | What Noctern has recorded as already paid to the venue | | Variance | Net to venue minus remittance recorded — should be $0 when fully settled |

A non-zero variance means either a payout has not yet been remitted or there is a discrepancy that needs investigation. Contact Noctern support for help resolving a persistent variance.

Selecting a month

Use the Year and Month fields at the top of the report to select the period you want to reconcile. The report shows only Stripe payouts that arrived during that calendar month.

Cache and refresh

Payout data is cached for up to 6 hours to avoid repeated calls to the Stripe API. Click Refresh to force a re-computation against the latest Stripe data.

Fee share rebate

If your venue has a negotiated fee share, Noctern pays you back that share of the service fee on each event. The full service fee is charged at checkout, and your share comes back as its own line on the event's payout, called Fee share rebate.

• What it's based on: the service fee on the event's tickets that have not been refunded by the time the payout is recorded. Online sales, box office card sales and door card sales all count. Cash, check and offline sales carry no service fee, so they add nothing.
• How it's worked out: your fee share percent times that service fee, rounded to the nearest cent for the event as a whole.
• Amount due: the payout statement shows your ticket revenue, then the fee share rebate, then the Amount due to venue, which is the two added together, less any adjustment below.
• Venues paid directly by the card processor: the rebate line still appears, and Noctern pays it separately.

The rebate is paid along with the event payout. Nothing is sent automatically. Noctern records the payment itself.

Fee share rebate adjustment

Once an event's payout is recorded, it stays closed. If tickets for that event are refunded afterwards, the rebate already paid on their service fee comes off your next event payout. It appears there as a negative Fee share rebate adjustment line that names the earlier event.

Each adjustment is deducted once, from the first payout recorded after the refund. The earlier event's payout is never reopened or changed.

Membership fee share

The venue payout report for a date range includes a Membership fee share line: your fee share percent times the service fee on memberships sold in that range. Memberships sold before this line was added have no stored service fee and count as zero.

Event profit and loss

The event profit and loss page shows the Fee share rebate as its own row under ticketing. Ticketing take-home includes it.

Cash and check tenders

Cash and check orders never appear in this report. Those tenders are venue-collected — the buyer pays the venue directly and Stripe is not involved. Reconcile those through your own internal records.